Otter.ai
35 million users and $100M ARR on meeting transcription, now betting on a two-way MCP hub — feeding meeting data to Claude/ChatGPT and pulling from Notion, Salesforce and Gmail — but Pro's minute cap got cut 5x with no price drop, and the sales-agent feature everyone wants is Enterprise-only.
PRICING
| Basic | Free | 300 transcription min/mo |
| Pro | $16.99/mo | per seat; $8.33/mo billed annually |
| Business | $30/mo | per seat; $19.99/mo billed annually |
| Enterprise | Custom | SSO, SCIM, HIPAA add-on |
Priced per user with monthly transcription-minute caps on Basic and Pro; Enterprise pricing is quoted by sales after a demo.
checked 2026-07-25 · vendor pricing page
Element scores
Strengths
35M users and $100M+ ARR prove the category; the April 2026 pivot to a bidirectional MCP hub — serving meeting data out to Claude/ChatGPT and pulling context in from Notion, Salesforce and Gmail — is a genuinely deeper protocol investment than most meeting-notetaker competitors.
Honest dings
Otter quietly cut the Pro plan's monthly minutes from 6,000 to 1,200 without a price drop, Sales Notetaker (the flagship sales-agent feature) is Enterprise-only, and the classic developer API/webhooks require a custom Enterprise contract rather than shipping on a self-serve tier.
Sources (10) — every claim traceable
Every audit lists the research it rests on — transparency and traceability are the product. Tools evolve: each audit is a snapshot of its audit date, and re-audits supersede older versions (kept below for reference).
- otter.ai/pricing — Official pricing: Basic free 300 min/mo, Pro 1,200 min/90 min cap, Business unlimited/4 hr cap, Enterprise API+webhooks+SSO+HIPAA add-on (accessed 2026-07-17)
- home.otter.ai/blog/otter-ai-caps-transformational-2… — Official press release: $100M+ ARR, 35M+ users, 1B+ meetings, $1B+ customer ROI (Dec 2025) (accessed 2026-07-17)
- help.otter.ai/hc/en-us/articles/35287607569687-Otte… — Official docs: hosted MCP server setup for Claude and ChatGPT, OAuth-gated tool permissions (accessed 2026-07-17)
- otter.ai/blog/otter-mcp-your-meetings-now-power-eve… — Official: Otter's AI Chat connects outward via MCP to Notion, Jira, Salesforce, Google Docs, Gmail, Slack (accessed 2026-07-17)
- aichatdaily.com/ai-tools/otter-mcp-enterprise-searc… — Independent reporting: 35M users up from 25M year-over-year, MCP-client enterprise search launch dated April 2026 (accessed 2026-07-17)
- en.wikipedia.org/wiki/Otter.ai — Company history: founded 2016 as AISense by Sam Liang and Yun Fu, Mountain View HQ (accessed 2026-07-17)
- sacra.com/c/otter — Independent: ~$100M ARR estimate (March 2025), proprietary in-house ASR rather than third-party API (accessed 2026-07-17)
- claap.io/blog/otter-pricing — Independent pricing verification (accurate as of July 2026): tier breakdown, Enterprise ~$15k-35k/yr third-party estimate (accessed 2026-07-17)
- itsconvo.com/pricing/otter-ai — Independent: confirms Pro plan minutes cut from 6,000 to 1,200/month with no price reduction (accessed 2026-07-17)
- otter.ai/integrations — Official integrations list: Zoom, Microsoft Teams, Google Meet/Calendar/Drive/Docs, Salesforce, Zapier, Zoho (accessed 2026-07-17)