Salesloft
The cadence engine is still the best in the category and the MCP server is real, but you pay $125-165 per user per month for AI that independent reviewers call helper-grade, you cannot see which model writes your emails, and this is the vendor whose GitHub account was open from March to June 2025 and ended up costing hundreds of Salesforce tenants their data.
PRICING
| Advanced | ~$100-140/user/mo (reported) | Cadence engagement workflows, Conversations call and meeting recording, Deals pipeline management, CRM sync with Salesforce and HubSpot, analytics. No revenue forecasting. |
| Premier / Elite | ~$140-185+/user/mo (reported) | Everything in Advanced plus Forecast revenue prediction, expanded API limits, premium support. Package names shifted from Essentials/Advanced/Premier to Advanced/Elite in the current help documentation. |
| Dialer add-on | ~$200-400/user/yr | Calling is not included on any tier. Bundling it at initial purchase reportedly earns a 35-50% discount versus adding it later. |
| Account Agent add-on | Quote only | Buyer Identification, Account Research and Person Research agents. Includes 100 Agent Runs per user per month for the Research Agent, pooled across users. Exceed the pool and Salesloft may charge for extra volume or suspend the agent. Current pricing is explicitly described as promotional and subject to change at renewal. Includes the MCP Server. |
| Coaching Agent add-on | Quote only | Sales Strategist Agent for sellers and managers, weekly analysis cycle with Monday delivery into Rhythm and email. Includes the MCP Server. |
| Forecasting add-on | Quote only | Revenue prediction, increasingly bundled with Clari Forecast post-merger. |
Salesloft publishes no numbers at all, so every figure above comes from procurement marketplaces and buyer disclosures and should be treated as a negotiation anchor rather than a quote. Two contract terms show up repeatedly in reviews and are worth reading before signing: automatic annual escalators of 5-8%, and an auto-renewal clause that triggers unless written cancellation lands at least 60 days before renewal, which reviewers say must be excluded on the order form itself. The stated seat price is also rarely the real cost, because the dialer, conversation intelligence, the two agent packages and forecasting are all separate line items, and Salesloft ships no contact data of its own, so a data provider is a further mandatory spend.
checked 2026-08-13 · vendor pricing page
Element scores
Strengths
Salesloft earns its position on execution. The cadence engine is the thing reviewers praise most consistently across 4,200-plus G2 reviews at 4.5 out of 5, the Salesforce sync is described by users as close to fully accurate, and reps generally prefer the interface to the main alternative. Rhythm turns buyer signals from the platform, from partner integrations like ZoomInfo and G2, and from a customer's own proprietary data into a single prioritised worklist per seller, with Focus Zones letting a rep work by outcome rather than by task type. Plays fire automated action sets off those signals with no code. Conversations covers the whole call lifecycle: automated prep and research before, live transcription and real-time battlecards during, then summaries, action items, follow-up emails, CRM updates and scored calls after, with cross-call tracking of how objections and phrases correlate to outcomes. The agent roster is specific rather than decorative, with Account Research, Person Research, Buyer Identification, Ask Salesloft, Deal Summary, Analytics Interpreter and a Sales Strategist that runs a weekend analysis and delivers coaching tasks into Monday's workflow. The MCP server is a real one, listed in Claude's connector directory, exposing 14 tools over accounts, people, conversations, recordings and opportunities, with an admin enable toggle and a documented no-training position. And the security programme, judged on documentation rather than history, is thorough: SOC 2 Type 2 and ISO 27001 audited annually, ISO 27701 for privacy, US and EU hosting on AWS and GCP, AES-256-GCM at rest, privileged access management with time-limited sessions, a standing bug bounty and 24x365 SIEM monitoring.
Honest dings
Start with August 2025, because it is the single most consequential fact about this vendor. Mandiant's investigation, which Salesloft published in full, found the threat actor inside the Salesloft GitHub account from March through June 2025, downloading repositories, adding a guest user and establishing workflows, then moving into Drift's AWS environment and taking customer OAuth tokens. Between 8 and 18 August the actor used those tokens to bulk-export Salesforce data from hundreds of tenants, including Google, Cloudflare, Palo Alto Networks, Zscaler, Tenable and Proofpoint, and searched the exfiltrated records for AWS access keys, passwords and Snowflake tokens. Salesloft's first statement said customers not integrating with Salesforce were unaffected; Google's threat intelligence group publicly corrected that within days and told every Drift customer to treat all stored tokens as compromised. Salesforce pulled Drift from AppExchange and it never returned. Mandiant verified containment and confirmed the Salesloft platform itself was segmented and uncompromised, which matters, and CyberScoop noted Salesloft still has not explained how the GitHub account was accessed or why OAuth tokens were sitting in that cloud environment. In March 2026 Drift was formally put into sunset, with 1mind named as the successor and existing customers referred out. Anyone who bought Salesloft for the Drift chat layer bought a product that is now being switched off. Second problem: model opacity. The published AI index labels providers only as Salesloft or 3rd party, the sub-processor list lives behind the Trust Portal, and the documentation reserves the right to change the AI provider for any feature without notice. You cannot choose a model, cannot see which one wrote a buyer-facing email, and cannot benchmark one against another. Third: there is no eval surface at all, while Salesloft's own guidance tells you output may be false, incomplete or misleading and should be independently verified. Fourth, the money. Reported seat pricing of $125-165 buys an execution layer, not an intelligence one, and independent 2026 reviews are blunt that the AI is helper-grade. The dialer, conversation intelligence, both agent packages and forecasting are separate line items, there is no built-in contact data at any tier, and multiple reviewers document 5-8% baked-in annual escalators plus a 60-day written-cancellation auto-renewal that must be struck from the order form itself. Trustpilot sits at 2.2 out of 5 largely on billing and contract disputes, against 4.5 on G2 from daily users, and that gap is a procurement warning rather than a contradiction. Finally, the merger. Clari and Salesloft closed in December 2025, appointed a new CEO in Steve Cox, replaced the CRO and CTO in May 2026, and have not decided on a company name. Packaging and renewal economics are moving underneath any quote you receive.
Sources (19) — every claim traceable
Every audit lists the research it rests on — transparency and traceability are the product. Tools evolve: each audit is a snapshot of its audit date, and re-audits supersede older versions (kept below for reference).
- salesloft.com/platform/ai-agents — Official agent roster used for the Agents, Function calling and Protocols scores: Account Research, Person Research, Buyer Identification, Ask Salesloft, Rhythm Prioritizer, Rhythm Priority Account, AI Email Steps, Deal Summaries, MEDDPICC extraction, Stalled Deals, Objection Handling, Analytics Interpreter, Sales Strategist. Also the source of the MCP Server positioning (accessed 2026-08-13)
- help.salesloft.com/s/article/Salesloft-MCP-Server — Official MCP documentation and the primary evidence for the Protocols score: the full 14-tool list (account_by_id, conversation_by_id, conversation_recording_by_id, current_team, current_user, opportunity_by_id, person_by_id, search_accounts, search_conversations, search_opportunities, search_people, search_users, user_by_id and lookups), Claude Desktop and ChatGPT as the supported clients, admin enable toggle under Artificial Intelligence Settings, the read-only context-provider framing with no LLM training, the restriction to Agent-package customers, and Salesloft's own 'Crawl (Beta) phase' label (accessed 2026-08-13)
- help.salesloft.com/s/article/Salesloft-AI — Official AI transparency index. Source of the Lg, In and Ft scores: per-feature table of data processed, AI provider (Salesloft or unnamed 3rd party), enable/disable status and model type; the statement that the AI provider for a given feature may change without notice; the customer-specific-models carve-out in the training policy; and the warning that AI output may be false, incomplete or misleading and should be independently verified (accessed 2026-08-13)
- salesloft.com/security-compliance — Official security programme: SOC 2 Type 2 and ISO 27001 audited annually, ISO 27701 certification, GDPR and CCPA/CPRA with SCCs in the DPA, AWS and GCP hosting in the US and EU (Drift US-only), TLS 1.2+ and AES-256-GCM, PAM with time-limited sessions and MFA, WAF/EDR/SIEM with 24x365 monitoring, standing bug bounty and annual third-party assessment (accessed 2026-08-13)
- cloud.google.com/blog/topics/threat-intelligence/da… — Google Threat Intelligence Group advisory, 26/08/2025 and updated 28/08/2025. Primary independent evidence for the Guardrails score: UNC6395 exported data from numerous Salesforce tenants between 8 and 18 August 2025 via compromised Drift OAuth tokens, harvested AWS access keys, passwords and Snowflake tokens from the results, deleted query jobs as anti-forensics; GTIG later widened the advisory beyond Salesforce and told all Drift customers to treat every stored token as compromised, and confirmed Drift Email OAuth tokens were used against Google Workspace accounts (accessed 2026-08-13)
- trust.salesloft.com — Salesloft's own trust portal, carrying the concluded Mandiant investigation summary: engagement 26/08/2025, intrusion timeline 22/03/2025 to 05/09/2025, GitHub Personal Access Tokens used for reconnaissance and secret enumeration, exfiltration of environment-variable secrets and code repositories, access to Drift's AWS environment to obtain customer OAuth tokens, remediation concluded 30/09/2025 with segmentation between Salesloft and Drift verified and no evidence of ongoing compromise (accessed 2026-08-13)
- cyberscoop.com/salesloft-drift-attack-root-cause-gi… — Independent reporting (Matt Kapko, 08/09/2025) on the disclosure quality: Salesloft has not explained how the GitHub account was accessed, what the actor did in its environment, or why OAuth tokens were stored in the cloud environment, and initially misstated exposure as limited to Salesforce-integrated instances before Mandiant widened it (accessed 2026-08-13)
- help.salesforce.com/s/articleView?id=005134951&lang… — Salesforce's own incident record, used to corroborate consequences rather than cause: all Salesloft integrations with Salesforce disabled 28/08/2025, re-enabled 07/09/2025 with the Drift app the sole permanent exception, and Drift removed from AppExchange (accessed 2026-08-13)
- businesswire.com/news/home/20251203184266/en/Clari-… — Official merger completion release, 03/12/2025: Clari and Salesloft merged, Steve Cox appointed CEO, more than 5,000 customers including Adobe, IBM, 3M and Zoom, 10 billion revenue interactions and 1 trillion data signals in the combined dataset, R&D investment doubled. Also carries the May 2026 CRO and CTO appointments (accessed 2026-08-13)
- businesswire.com/news/home/20260306534285/en/Clari-… — Official, 06/03/2026: Clari + Salesloft announces the gradual sunset of the Drift conversational marketing product and names 1mind as exclusive successor under a referral agreement. Primary evidence that a component several buyers paid for is being switched off (accessed 2026-08-13)
- salesloft.com/legal/product-specific-terms — Official product-specific terms, 12/02/2026. Source of the Agent Run economics: 100 Agent Runs per user per month for the Research Agent, pooled across licensed users, with Salesloft reserving the right to charge for additional volume or suspend the agent on overage, and current Account Agent pricing described as promotional and subject to adjustment at renewal (accessed 2026-08-13)
- help.salesloft.com/s/article/Salesloft-Packages-and… — Official package structure: Advanced and Elite packages plus Forecasting, Account Agent, Coaching Agent and Dialer add-ons, with the Account Agent covering Buyer Identification, Account Research and Person Research, and the Coaching Agent covering the Sales Strategist (accessed 2026-08-13)
- help.salesloft.com/s/article/Sales-Strategist-Agent… — Official: the Sales Strategist runs a continuous weekly cycle with weekend analysis and Monday delivery, writes high-priority tasks into the Rhythm workflow, surfaces contextual tips in the dialer and email composer, and accepts free-text instructions that function as additional prompts. Evidence for both the Agents and Prompts scores (accessed 2026-08-13)
- cloudtalk.io/blog/salesloft-pricing — Independent pricing aggregation (updated 08/2026): Advanced approximately $100-140 per user per month and Premier $140-185+, typical mid-market $125-165, dialer add-on $300-400 per user per year, quote-only with no published rate card (accessed 2026-08-13)
- vendr.com/marketplace/salesloft — Independent procurement marketplace data: per-user per-month model with 10-15 seat minimums, Advanced list $125-150 with 25-75 seat buyers achieving $100-130, Premier from $165-200+, Conversations alone adding 20-40% to base platform cost, professional services $5,000-$25,000+ (accessed 2026-08-13)
- coldemailmanifesto.com/salesloft-review — Independent review (14/05/2026) used for the contract-terms and reliability findings: 4.5/5 on G2 from 4,200+ reviews against 2.2/5 on Trustpilot driven by billing and contract disputes, 60-day written-cancellation auto-renewal that must be excluded on the order form, 7-8% annual escalators, no native contact data, 95 G2 mentions of the missing power dialer, and documented email-engagement reporting discrepancies (accessed 2026-08-13)
- marketbetter.ai/blog/salesloft-review-2026 — Independent review (16/02/2026) corroborating the reliability and intelligence-gap criticisms: reported performance issues and dialer instability across Reddit and G2, no website visitor identification, no intent signal detection and no prioritisation engine, and an assessment that Salesloft optimises execution rather than targeting (accessed 2026-08-13)
- getgangly.com/reviews/salesloft — Competitor-published review, used only for the specific and corroborated criticism that the AI features are helper-grade rather than category-leading in 2026, that conversation intelligence is narrower than a dedicated CI tool, and that Salesloft requires continuous RevOps ownership to run well (accessed 2026-08-13)
- salesloft.com/innovation/feature-releases/summer-20… — Official Summer 2026 release: Conversation Intelligence built into the platform with automated meeting prep, live transcription, real-time battlecards, AI summaries and action items, cross-call topic and objection tracking, and MCP Server access to every captured signal with audit logging for RevOps governance (accessed 2026-08-13)